Source note · Webex Connect digital channel flow orchestration
Webex Contact Center defines 4 skill types for digital skills-based routing: proficiency, a value from 0 to 10 representing expertise; boolean, true or false; text, matched exactly; and enum, a named set of predefined values.
Checked 2026-09-04
A proficiency skill can have a value ranging from 0 to 10 that represents the agent's level of expertise in the skill.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex Connect digital flow orchestration
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Implement skills-based routing and contact priority, step 1
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Connect digital channel flow orchestration: source note wxcc-cd-four-skill-types-digital. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cd-four-skill-types-digital
BibTeX
@misc{warmtransfer-claim-wxcc-cd-four-skill-types-digital,
title = {Webex Connect digital channel flow orchestration: source note wxcc-cd-four-skill-types-digital},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cd-four-skill-types-digital},
note = {Source note wxcc-cd-four-skill-types-digital, checked 2026-09-04}
}