Source note · Webex Connect digital channel flow orchestration
All inbound and outbound attachments across all digital channels are automatically scanned for malware, and an attachment that fails the scan is dropped in both directions and shown in Agent Desktop as an unknown or blocked file with no download option.
Checked 2026-09-04
As a security enhancement, the system automatically runs a malware check for all inbound and outbound attachments for all digital channels. If any malware is detected, the infected attachment is dropped in both directions.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex Connect digital flow orchestration
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Supported attachment file types for digital channels
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Connect digital channel flow orchestration: source note wxcc-cd-attachments-malware-scanned-both-directions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cd-attachments-malware-scanned-both-directions
BibTeX
@misc{warmtransfer-claim-wxcc-cd-attachments-malware-scanned-both-directions,
title = {Webex Connect digital channel flow orchestration: source note wxcc-cd-attachments-malware-scanned-both-directions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cd-attachments-malware-scanned-both-directions},
note = {Source note wxcc-cd-attachments-malware-scanned-both-directions, checked 2026-09-04}
}