Cisco's first-party web callback sample injects a callback into Webex Contact Center by calling the Create Task API, and lists a pre-configured entry point, a queue and a callback flow as prerequisites.

Checked 2026-09-30

Vendor
Cisco
Product
Webex Contact Center
Subsystem
APIs / web callback
Deployment
multi-tenant
Region
not restricted
Release range
sample code; undated
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-web-cb-create-task. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-web-cb-create-task

BibTeX

@misc{warmtransfer-claim-wxcc-callback-troubleshooting-web-cb-create-task,
  title  = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-web-cb-create-task},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-web-cb-create-task},
  note   = {Source note wxcc-callback-troubleshooting-web-cb-create-task, checked 2026-09-30}
}

Read in context