Source note · Troubleshooting Webex Contact Center callbacks
A callback flow that does not use CallProgressAnalysis probably treats a call answered by the customer's voicemail as a connected callback, so it is not reported as failed and no retry is triggered.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer / Call Progress Analysis
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Callback Activities > Call Progress Analysis
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-voicemail-needs-cpa. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-voicemail-needs-cpa
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-voicemail-needs-cpa,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-voicemail-needs-cpa},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-voicemail-needs-cpa},
note = {Source note wxcc-callback-troubleshooting-voicemail-needs-cpa, checked 2026-09-30}
}