Source note · Troubleshooting Webex Contact Center callbacks
For scheduled callbacks the administrator must configure an outdial entry point as the callback entry point in Control Hub; that one entry point processes all scheduled callback calls in the organisation, and only active entry points appear in the selection list.
Checked 2026-09-30
This entry point is used to process all scheduled callback calls within the organization.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Control Hub / scheduled callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Schedule a callback > prerequisites
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-sched-outdial-ep. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-sched-outdial-ep
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-sched-outdial-ep,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-sched-outdial-ep},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-sched-outdial-ep},
note = {Source note wxcc-callback-troubleshooting-sched-outdial-ep, checked 2026-09-30}
}