Source note · Troubleshooting Webex Contact Center callbacks
When a scheduled callback fires at the requested date and time, a new interaction is created and it follows the flow linked to the Callback Default Entry Point, not the flow in which the callback was scheduled.
Checked 2026-09-30
This new interaction will follow the standard flow linked to the Callback Default Entry Point.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer / Schedule Callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Callback Activities > Schedule Callback
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-sched-new-interaction. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-sched-new-interaction
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-sched-new-interaction,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-sched-new-interaction},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-sched-new-interaction},
note = {Source note wxcc-callback-troubleshooting-sched-new-interaction, checked 2026-09-30}
}