Source note · Troubleshooting Webex Contact Center callbacks
If the callback stays in the original queue, the contact keeps its queue position, skills, priority and contextual data.
Checked 2026-09-30
If the callback stays in the original queue, the contact maintains its position, skills, priority, and contextual data, allowing for seamless assignment to the next available agent.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer / Callback activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Callback Activities > Callback
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-same-queue-keeps-pos. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-same-queue-keeps-pos
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-same-queue-keeps-pos,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-same-queue-keeps-pos},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-same-queue-keeps-pos},
note = {Source note wxcc-callback-troubleshooting-same-queue-keeps-pos, checked 2026-09-30}
}