Source note · Troubleshooting Webex Contact Center callbacks
In the Callback Report, Callback Request Time is when the customer opted for the callback and Callback Connected Time is when the callback was connected between the agent and the customer.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer / Callback Report
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Callback Report > Callback Request Time; Callback Connected Time
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-report-times. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-report-times
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-report-times,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-report-times},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-report-times},
note = {Source note wxcc-callback-troubleshooting-report-times, checked 2026-09-30}
}