The Callback Report's Failed Callback Retry Count is the number of times a callback retry failed, and its drill-down shows a Callback ID, Callback Time and Reason for each failed retry.

Checked 2026-09-30

The number of times a callback retry failed.
Vendor
Cisco
Product
Webex Contact Center
Subsystem
Analyzer / Callback Report
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-report-retry-count. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-report-retry-count

BibTeX

@misc{warmtransfer-claim-wxcc-callback-troubleshooting-report-retry-count,
  title  = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-report-retry-count},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-report-retry-count},
  note   = {Source note wxcc-callback-troubleshooting-report-retry-count, checked 2026-09-30}
}

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