Source note · Troubleshooting Webex Contact Center callbacks
The Callback Report's Final Reason field lists these values: NO_ANSWER_FROM_CUSTOMER, CUSTOMER_BUSY, CUSTOMER_UNAVAILABLE, Customer Left, NO_ANSWER_FROM_AGENT, AGENT_ENDS, Agent Left, RONA Timer expired, Queue Timeout, MAX_CALLBACK_RETRY_LIMIT_REACHED, OUTDIAL_FAILED, Unsupported flow activity, Participant Invite Timer expired and SYSTEM_ERROR.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer / Callback Report
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Callback Report > Final Reason
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-report-final-reason. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-report-final-reason
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-report-final-reason,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-report-final-reason},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-report-final-reason},
note = {Source note wxcc-callback-troubleshooting-report-final-reason, checked 2026-09-30}
}