Source note · Troubleshooting Webex Contact Center callbacks
Callback requests are routed to the agent as an incoming call request whose popover shows the Callback label and icon, the customer's phone number, the DNIS, the queue that routed the call and an elapsed-time timer.
Checked 2026-09-30
Callback requests are routed to you as an incoming call request.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Callback
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-desktop-popover. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-desktop-popover
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-desktop-popover,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-desktop-popover},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-desktop-popover},
note = {Source note wxcc-callback-troubleshooting-desktop-popover, checked 2026-09-30}
}