Source note · Troubleshooting Webex Contact Center callbacks
The Agent Desktop article states that if the customer does not answer the callback call, the call is returned to the queue.
Checked 2026-09-30
If the customer doesn't answer the call, the call is returned to the queue.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Callback (sentence following the Web Callback Cancel instruction)
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-cust-no-answer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-cust-no-answer
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-cust-no-answer,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-cust-no-answer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-cust-no-answer},
note = {Source note wxcc-callback-troubleshooting-cust-no-answer, checked 2026-09-30}
}