Source note · Troubleshooting Webex Contact Center callbacks
CallProgressAnalysis is placed after the Callback activity in the main flow for courtesy callback, after NewPhoneContact in the main flow for scheduled or personal scheduled callback, and in the event flow is supported only inside the CallbackFailed event handler.
Checked 2026-09-30
In the event flow, it is supported only in CallbackFailed event handler.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer / Call Progress Analysis
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Callback Activities > Call Progress Analysis > supported locations
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-cpa-placement. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-cpa-placement
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-cpa-placement,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-cpa-placement},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-cpa-placement},
note = {Source note wxcc-callback-troubleshooting-cpa-placement, checked 2026-09-30}
}