Source note · Troubleshooting Webex Contact Center callbacks
The Call Progress Analysis (CPA) activity detects automated answering systems and live voices on callback calls, and a callback attempt that meets an answering machine or voicemail is identified as unsuccessful.
Checked 2026-09-30
When a callback attempt encounters an Answering Machine Detection (AMD) or voicemail, the system identifies the call as unsuccessful.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer / Call Progress Analysis
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Callback Activities > Call Progress Analysis
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-cpa-detects-amd. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-cpa-detects-amd
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-cpa-detects-amd,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-cpa-detects-amd},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-cpa-detects-amd},
note = {Source note wxcc-callback-troubleshooting-cpa-detects-amd, checked 2026-09-30}
}