Source note · Troubleshooting Webex Contact Center callbacks
A campaign callback can be scheduled only while handling the original campaign call or during its wrap-up, and it must use the campaign queue; the agent cannot choose another queue.
Checked 2026-09-30
You can't choose another queue for a campaign callback.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop / campaign callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- features released 2026-06-29 onward
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Campaign callback restrictions
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-campaign-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-campaign-queue
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-campaign-queue,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-campaign-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-campaign-queue},
note = {Source note wxcc-callback-troubleshooting-campaign-queue, checked 2026-09-30}
}