Source note · Troubleshooting Webex Contact Center callbacks
Callback requests are held by the Webex Contact Center system and the call to the customer is initiated only when an agent is available.
Checked 2026-09-30
When an agent is available, the system initiates a callback to the customer.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Callback
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-agent-first. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-agent-first
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-agent-first,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-agent-first},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-agent-first},
note = {Source note wxcc-callback-troubleshooting-agent-first, checked 2026-09-30}
}