Source note · Setting up callbacks in Webex Contact Center
At the requested date and time a scheduled callback creates a new call that follows the flow of the linked entry point.
Checked 2026-09-30
When the callback is triggered at the requested future date and time, a new call or interaction is created
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Schedule Callback activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Schedule Callback
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-scheduled-new-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-scheduled-new-call
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-scheduled-new-call,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-scheduled-new-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-scheduled-new-call},
note = {Source note wxcc-callback-setup-scheduled-new-call, checked 2026-09-30}
}