Source note · Setting up callbacks in Webex Contact Center
If the callback stays in the original queue where the call originated, the contact keeps its queue position, skills, priority and contextual data.
Checked 2026-09-30
the contact maintains its position, skills, priority, and contextual data
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Callback activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Callback
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-same-queue-keeps-position. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-same-queue-keeps-position
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-same-queue-keeps-position,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-same-queue-keeps-position},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-same-queue-keeps-position},
note = {Source note wxcc-callback-setup-same-queue-keeps-position, checked 2026-09-30}
}