Source note · Setting up callbacks in Webex Contact Center
The Callback Report shows Preferred Agent Name as N/A when the callback was not routed through a Queue to Agent activity.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Callback Report, field Preferred Agent Name
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-report-preferred-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-report-preferred-agent
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-report-preferred-agent,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-report-preferred-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-report-preferred-agent},
note = {Source note wxcc-callback-setup-report-preferred-agent, checked 2026-09-30}
}