Source note · Setting up callbacks in Webex Contact Center
When the Callback activity follows a QueueToAgent activity, customers can request a callback from their preferred agent.
Checked 2026-09-30
The activity also allows customers to request callbacks from their preferred agents
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Callback activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Callback
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-preferred-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-preferred-agent
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-preferred-agent,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-preferred-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-preferred-agent},
note = {Source note wxcc-callback-setup-preferred-agent, checked 2026-09-30}
}