Source note · Setting up callbacks in Webex Contact Center
Since September 2025 agents can schedule a callback for a customer with a designated agent, either themselves or a member of their buddy team.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop scheduled callback
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2025-09-29 onward
- Checked
- 2026-09-30
Sources
- What's new for agents in Webex Contact Center — Cisco · tier 2 current vendor documentation · entry September 29 2025, Personal callback scheduling
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-personal-callback. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-personal-callback
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-personal-callback,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-personal-callback},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-personal-callback},
note = {Source note wxcc-callback-setup-personal-callback, checked 2026-09-30}
}