Source note · Setting up callbacks in Webex Contact Center
Flow controls such as Customize ANI, screen pop and global variables cannot be used as part of the outdial experience.
Checked 2026-09-30
You can't use flow control configurations such as Customize ANI, Screen pop, Global variable and so on, as part of the outdial experience.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Outdial entry point
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Create a channel, outdial notes
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-outdial-no-customize-ani. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-outdial-no-customize-ani
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-outdial-no-customize-ani,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-outdial-no-customize-ani},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-outdial-no-customize-ani},
note = {Source note wxcc-callback-setup-outdial-no-customize-ani, checked 2026-09-30}
}