Source note · Setting up callbacks in Webex Contact Center
A Queue To Agent activity can be chained with a Callback activity in both the Main flow and Event flows.
Checked 2026-09-30
The flow developer can chain a Queue To Agent activity with a Callback activity in the Main flow and Event flows.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Callback activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Activities in Voice > Queue To Agent
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-main-and-event-flows. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-main-and-event-flows
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-main-and-event-flows,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-main-and-event-flows},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-main-and-event-flows},
note = {Source note wxcc-callback-setup-main-and-event-flows, checked 2026-09-30}
}