Source note · Setting up callbacks in Webex Contact Center
Readers who route on skills or priority should expect a different-queue callback to lose that targeting, so a same-queue callback is the safer default unless the second queue is built for callbacks.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Callback activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Callback (derived from the same-queue and different-queue sentences)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-diff-queue-loses-skills. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-diff-queue-loses-skills
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-diff-queue-loses-skills,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-diff-queue-loses-skills},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-diff-queue-loses-skills},
note = {Source note wxcc-callback-setup-diff-queue-loses-skills, checked 2026-09-30}
}