Source note · Setting up callbacks in Webex Contact Center
A callback reaches the agent as an incoming call request whose popover shows a Callback label and icon, the customer number, DNIS, the routing queue and an elapsed-time timer.
Checked 2026-09-30
Callback requests are routed to you as an incoming call request.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section on callback requests
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-desktop-popover. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-desktop-popover
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-desktop-popover,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-desktop-popover},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-desktop-popover},
note = {Source note wxcc-callback-setup-desktop-popover, checked 2026-09-30}
}