Source note · Setting up callbacks in Webex Contact Center
A CallbackFailed event lets the flow retry a failed callback by using the Wait activity in the event flow.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer event flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Callback, retry paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-callbackfailed-event. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-callbackfailed-event
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-callbackfailed-event,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-callbackfailed-event},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-callbackfailed-event},
note = {Source note wxcc-callback-setup-callbackfailed-event, checked 2026-09-30}
}