Source note · Setting up callbacks in Webex Contact Center
The callback entry point is set in Control Hub under Services > Contact Center > Customer experience > Channels > Settings, by choosing an outbound entry point in the Callback Entry Point field.
Checked 2026-09-30
From the Callback Entry Point, choose the outbound entry point for callbacks
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Channels settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Set up a callback entry point, steps 1-4
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-callback-ep-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-callback-ep-path
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-callback-ep-path,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-callback-ep-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-callback-ep-path},
note = {Source note wxcc-callback-setup-callback-ep-path, checked 2026-09-30}
}