Source note · Setting up callbacks in Webex Contact Center
Agent-scheduled and IVR-scheduled callbacks both need an entry point configured as the organization's dedicated callback entry point.
Checked 2026-09-30
For both the functionalities to work, you must configure an entry point as a dedicated entry point for scheduling callbacks in your organization.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Channels settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Set up a callback entry point
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-callback-ep-dedicated. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-callback-ep-dedicated
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-callback-ep-dedicated,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-callback-ep-dedicated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-callback-ep-dedicated},
note = {Source note wxcc-callback-setup-callback-ep-dedicated, checked 2026-09-30}
}