Source note · Setting up callbacks in Webex Contact Center
In the Create Task API, when outboundType is CALLBACK or OUTDIAL the entryPointId must be an outbound entry point.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Tasks API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create Task (Webex Contact Center API reference) — Cisco (Webex for Developers) · tier 2 current vendor documentation · request body parameter entryPointId (seen only in a search snippet)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-api-callback-outbound-ep. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-api-callback-outbound-ep
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-api-callback-outbound-ep,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-api-callback-outbound-ep},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-api-callback-outbound-ep},
note = {Source note wxcc-callback-setup-api-callback-outbound-ep, checked 2026-09-30}
}