Source note · Setting up callbacks in Webex Contact Center
In Webex Contact Center the Callback activity lets a caller request a callback instead of waiting on hold and creates a task in a queue so an available agent can return the call.
Checked 2026-09-30
A Callback activity allows callers to request a callback rather than waiting on hold
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Callback activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Callback, first paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-activity-purpose. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-activity-purpose
BibTeX
@misc{warmtransfer-claim-wxcc-callback-setup-activity-purpose,
title = {Setting up callbacks in Webex Contact Center: source note wxcc-callback-setup-activity-purpose},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-setup-activity-purpose},
note = {Source note wxcc-callback-setup-activity-purpose, checked 2026-09-30}
}