Source note · Webex Contact Center callbacks
Courtesy callback retries are not described as automatic. They happen only when the flow designer builds retry logic in the CallbackFailed event flow, within the documented interval, attempt and span limits.
inferred · Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer - callback retries
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Callback section - CallbackFailed paragraph (the event is optional: 'has the option to include')
Cite this note
APA
WarmTransfer. (2026, September 25). Webex Contact Center callbacks: source note wxcc-callback-retries-are-flow-built. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-retries-are-flow-built
BibTeX
@misc{warmtransfer-claim-wxcc-callback-retries-are-flow-built,
title = {Webex Contact Center callbacks: source note wxcc-callback-retries-are-flow-built},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-retries-are-flow-built},
note = {Source note wxcc-callback-retries-are-flow-built, checked 2026-09-25}
}