Source note · Webex Contact Center callbacks
The Callback Report records Callback Request Time (when the customer opted for the callback) and Callback Connected Time (when the agent and customer were connected).
Checked 2026-09-25
The time at which the customer opted for the callback
- Vendor
- Cisco
- Product
- Webex Contact Center Analyzer
- Subsystem
- Stock reports - Callback Report
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Webex Contact Center Analyzer Stock Reports — Cisco Systems (help.webex.com) · tier 2 current vendor documentation · Callback Report - field definitions
Cite this note
APA
WarmTransfer. (2026, September 25). Webex Contact Center callbacks: source note wxcc-callback-report-request-connected-times. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-report-request-connected-times
BibTeX
@misc{warmtransfer-claim-wxcc-callback-report-request-connected-times,
title = {Webex Contact Center callbacks: source note wxcc-callback-report-request-connected-times},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-report-request-connected-times},
note = {Source note wxcc-callback-report-request-connected-times, checked 2026-09-25}
}