Source note · Webex Contact Center callbacks
If the Callback activity sends the callback to a different queue, the contact goes to the end of that queue with no skills and default priority.
Checked 2026-09-25
the contact is pushed to the end of the selected queue with no skills and with default priority.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer - Callback activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Callback section - queue selection paragraph
Cite this note
APA
WarmTransfer. (2026, September 25). Webex Contact Center callbacks: source note wxcc-callback-other-queue-resets-context. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-other-queue-resets-context
BibTeX
@misc{warmtransfer-claim-wxcc-callback-other-queue-resets-context,
title = {Webex Contact Center callbacks: source note wxcc-callback-other-queue-resets-context},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-other-queue-resets-context},
note = {Source note wxcc-callback-other-queue-resets-context, checked 2026-09-25}
}