Source note · Webex Contact Center callbacks
Practitioner training content shows callback offers gated on live queue conditions, using the Get Queue Info activity with conditional expressions to decide when and to whom a callback is offered.
field report · Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer - flow design practice
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2026-08-13
- Status
- field report
- Checked
- 2026-09-25
Sources
- Enhancing the Queue: The Power of Callback Options in Webex — Sunset Learning Institute · tier 5 independent technical research · page summary text
Cite this note
APA
WarmTransfer. (2026, September 25). Webex Contact Center callbacks: source note wxcc-callback-field-queue-info-gating. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-field-queue-info-gating
BibTeX
@misc{warmtransfer-claim-wxcc-callback-field-queue-info-gating,
title = {Webex Contact Center callbacks: source note wxcc-callback-field-queue-info-gating},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-field-queue-info-gating},
note = {Source note wxcc-callback-field-queue-info-gating, checked 2026-09-25}
}