Source note · Webex Contact Center callbacks
The configured callback entry point handles all scheduled callbacks in the organisation, whether agents schedule them in Agent Desktop or customers schedule them through the IVR.
Checked 2026-09-25
This entry point will be used for handling all scheduled callbacks in the organization.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Control Hub - channel settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- article dated 2025-07-31
- Checked
- 2026-09-25
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up a callback entry point
Cite this note
APA
WarmTransfer. (2026, September 25). Webex Contact Center callbacks: source note wxcc-callback-entry-point-org-wide. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-entry-point-org-wide
BibTeX
@misc{warmtransfer-claim-wxcc-callback-entry-point-org-wide,
title = {Webex Contact Center callbacks: source note wxcc-callback-entry-point-org-wide},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-entry-point-org-wide},
note = {Source note wxcc-callback-entry-point-org-wide, checked 2026-09-25}
}