Source note · Webex Calling with Webex Contact Center
In Control Hub under Contact Center > Settings > Service Details, a Webex Contact Center tenant configured to use the shared Webex edge should show Voice Media Platform set to Real Time Media Service and Telephony set to Webex Calling, and the voice channels article instructs administrators to verify both before configuring anything else.
Checked 2026-09-16
Ensure your voice media platform is Real Time Media Service and Telephony is Webex Calling.
- Vendor
- Cisco
- Product
- Webex Contact Center with Webex Calling
- Subsystem
- Control Hub service details
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. · tier 2 current vendor documentation · Verification of Webex Contact Center Service Details
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note wxcc-call-telephony-is-webex-calling. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-call-telephony-is-webex-calling
BibTeX
@misc{warmtransfer-claim-wxcc-call-telephony-is-webex-calling,
title = {Webex Calling with Webex Contact Center: source note wxcc-call-telephony-is-webex-calling},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-call-telephony-is-webex-calling},
note = {Source note wxcc-call-telephony-is-webex-calling, checked 2026-09-16}
}