Source note · Webex Calling with Webex Contact Center

Reaching Microsoft Teams endpoints as contact centre agents uses Local Gateway Direct SIP routing that requires a registration- or certificate-based Local Gateway on Cisco CUBE or a third-party SBC with presence synchronization to the agent desktop, and Cisco does not support connecting Webex Calling PSTN delivered calls directly to Microsoft Teams endpoints.

Checked 2026-09-16

Cisco does not support directly connecting Webex Calling PSTN delivered calls directly to Microsoft Teams endpoints.

Vendor: Cisco
Product: Webex Contact Center with Webex Calling
Subsystem: third-party endpoints
Deployment: multi-tenant, on-premises-gateway
Region: not restricted
Release range: current as of 2026-09-16
Checked: 2026-09-16

Sources

Set up voice channels for Webex Contact Center — Cisco Systems, Inc. · tier 2 current vendor documentation · Microsoft Teams Direct SIP Trunk Integration for Local Gateway Connectivity

Cite this note

APA

WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note wxcc-call-teams-direct-sip-needs-lgw. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-call-teams-direct-sip-needs-lgw

BibTeX

@misc{warmtransfer-claim-wxcc-call-teams-direct-sip-needs-lgw,
  title  = {Webex Calling with Webex Contact Center: source note wxcc-call-teams-direct-sip-needs-lgw},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-call-teams-direct-sip-needs-lgw},
  note   = {Source note wxcc-call-teams-direct-sip-needs-lgw, checked 2026-09-16}
}

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