Source note · Webex Calling with Webex Contact Center
Cisco does not recommend enabling voicemail on an agent line, because if voicemail rings before the RONA timer expires the unanswered call forwards to the agent's voicemail box instead of requeueing.
Checked 2026-09-16
Cisco does not recommend enabling voicemail on an agent line.
- Vendor
- Cisco
- Product
- Webex Contact Center with Webex Calling
- Subsystem
- unanswered call handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. · tier 2 current vendor documentation · Best Practices for handling unanswered calls - Voicemail
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note wxcc-call-no-voicemail-on-agent-line. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-call-no-voicemail-on-agent-line
BibTeX
@misc{warmtransfer-claim-wxcc-call-no-voicemail-on-agent-line,
title = {Webex Calling with Webex Contact Center: source note wxcc-call-no-voicemail-on-agent-line},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-call-no-voicemail-on-agent-line},
note = {Source note wxcc-call-no-voicemail-on-agent-line, checked 2026-09-16}
}