Source note · Webex Calling with Webex Contact Center

Webex Contact Center does not provide transcoding or media termination point services, so calls using unsupported codecs such as G.729, iLBC or Opus must be transcoded before reaching the media edge locations.

Checked 2026-09-16

does not provide transcoding, or media termination point services for calls using unsupported codecs

Vendor: Cisco
Product: Webex Contact Center with Webex Calling
Subsystem: media requirements
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-16
Checked: 2026-09-16

Sources

Set up voice channels for Webex Contact Center — Cisco Systems, Inc. · tier 2 current vendor documentation · PSTN Media and Signaling Requirements for Webex Contact Center

Cite this note

APA

WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note wxcc-call-no-transcoding-media-edge. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-call-no-transcoding-media-edge

BibTeX

@misc{warmtransfer-claim-wxcc-call-no-transcoding-media-edge,
  title  = {Webex Calling with Webex Contact Center: source note wxcc-call-no-transcoding-media-edge},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-call-no-transcoding-media-edge},
  note   = {Source note wxcc-call-no-transcoding-media-edge, checked 2026-09-16}
}

Read in context