Source note · Webex Calling with Webex Contact Center
When an entry point has both an E.164 number and an extension, the contact center always reports the call to the E.164 number even if the extension was dialed, because the phone number takes priority over the extension.
Checked 2026-09-16
the contact center always reports a call to the E.164 number, even if the extension was dialed
- Vendor
- Cisco
- Product
- Webex Contact Center with Webex Calling
- Subsystem
- locations and numbers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. · tier 2 current vendor documentation · Configuration of Inbound Entry Points to Webex Contact Center - Important considerations for extension numbers
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note wxcc-call-e164-reported-over-extension. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-call-e164-reported-over-extension
BibTeX
@misc{warmtransfer-claim-wxcc-call-e164-reported-over-extension,
title = {Webex Calling with Webex Contact Center: source note wxcc-call-e164-reported-over-extension},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-call-e164-reported-over-extension},
note = {Source note wxcc-call-e164-reported-over-extension, checked 2026-09-16}
}