Source note · Webex Calling with Webex Contact Center
The Dial Number option takes a free-form numeric entry that must be reachable through Webex PSTN and routing, and using it means phone control features such as the preferred device and answering from the agent desktop are not available.
Checked 2026-09-16
A Dial Number is a free-form numeric entry
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- agent endpoints
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. · tier 2 current vendor documentation · Agent Destination Selection in Webex Contact Center
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note wxcc-call-dial-number-no-phone-control. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-call-dial-number-no-phone-control
BibTeX
@misc{warmtransfer-claim-wxcc-call-dial-number-no-phone-control,
title = {Webex Calling with Webex Contact Center: source note wxcc-call-dial-number-no-phone-control},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-call-dial-number-no-phone-control},
note = {Source note wxcc-call-dial-number-no-phone-control, checked 2026-09-16}
}