A loop after Queue Contact must not contain only a Play Message activity; a loop that combines Play Music and Play Message is a valid call flow.
Checked 2026-09-30
You can use a combination of the Play Music activity and the Play Message activity in loop to make a valid call flow.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Play Message section, note on loops after Queue Contact
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-queue-loop-rule. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-queue-loop-rule
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-queue-loop-rule,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-queue-loop-rule},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-queue-loop-rule},
note = {Source note wxcc-audio-prompts-setup-queue-loop-rule, checked 2026-09-30}
}