Each queue has a Default music in queue field naming the .wav file played when calls arrive or wait in the queue, and that file is played if Play Music is not configured in the Queue Contact activity.
Checked 2026-09-30
If Play Music isn't configured in the Queue Contact activity, then the default music file is played.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create queues and configure routing patterns — Cisco (Webex Help Center) · tier 2 current vendor documentation · queue settings table, Default music in queue
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-queue-default-music. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-queue-default-music
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-queue-default-music,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-queue-default-music},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-queue-default-music},
note = {Source note wxcc-audio-prompts-setup-queue-default-music, checked 2026-09-30}
}