After Queue Contact or Queue To Agent, flow execution continues with the attached activities, and pre-configured music is played to the waiting customer by attaching a Play Music activity.
Checked 2026-09-30
Play a pre-configured music to the customer waiting in queue - by attaching a PlayMusic activity.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing and queueing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue Contact activity and Queue To Agent activity sections
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-queue-attach-play-music. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-queue-attach-play-music
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-queue-attach-play-music,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-queue-attach-play-music},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-queue-attach-play-music},
note = {Source note wxcc-audio-prompts-setup-queue-attach-play-music, checked 2026-09-30}
}