Flow Designer has a Preview prompt button that plays audio files and text-to-speech messages inside the designer, with a Play all option for both together, so prompts can be checked without publishing the flow or placing a PSTN call.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Preview prompt passages in the prompt settings of IVR activities
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-preview-prompt. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-preview-prompt
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-preview-prompt,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-preview-prompt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-preview-prompt},
note = {Source note wxcc-audio-prompts-setup-preview-prompt, checked 2026-09-30}
}