The Play Music activity plays a .wav file while the customer waits in queue and is configured with an audio file, a music duration and a start offset.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Play Music section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-play-music-settings. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-play-music-settings
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-play-music-settings,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-play-music-settings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-play-music-settings},
note = {Source note wxcc-audio-prompts-setup-play-music-settings, checked 2026-09-30}
}