The Play Message activity cannot be interrupted by DTMF input, but when it sits after Queue Contact it is interrupted when an agent becomes available to take the call.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Play Message section, note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-play-message-dtmf. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-play-message-dtmf
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-play-message-dtmf,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-play-message-dtmf},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-play-message-dtmf},
note = {Source note wxcc-audio-prompts-setup-play-message-dtmf, checked 2026-09-30}
}