The channel's Music on Hold field is described as the music file to use in the Outdial Entry Point.
Checked 2026-09-30
Choose the music file that you want use in the Outdial Entry Point.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a channel in Webex Contact Center — Cisco · tier 2 current vendor documentation · channel settings table, Music on Hold
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-outdial-moh-field. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-outdial-moh-field
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-outdial-moh-field,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-outdial-moh-field},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-outdial-moh-field},
note = {Source note wxcc-audio-prompts-setup-outdial-moh-field, checked 2026-09-30}
}