The Get Queue Info activity returns the contact's position in queue (PIQ) and the estimated wait time (EWT).
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing and queueing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Get Queue Info activity section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-get-queue-info. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-get-queue-info
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-get-queue-info,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-get-queue-info},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-get-queue-info},
note = {Source note wxcc-audio-prompts-setup-get-queue-info, checked 2026-09-30}
}