One IVR flow can serve several languages: an audio prompt variable configured in Play Music, Play Message, Menu or Collect Digits selects the audio prompt dynamically for the language the customer chose.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · audio prompt variable passages in the Play Message, Play Music, Menu and Collect Digits sections
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-audio-prompt-variable. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-audio-prompt-variable
BibTeX
@misc{warmtransfer-claim-wxcc-audio-prompts-setup-audio-prompt-variable,
title = {Setting up prompts and music on hold in Webex Contact Center: source note wxcc-audio-prompts-setup-audio-prompt-variable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-audio-prompts-setup-audio-prompt-variable},
note = {Source note wxcc-audio-prompts-setup-audio-prompt-variable, checked 2026-09-30}
}